Customer care works for housebuilders and developers
National Brickwork Cleaning Ltd
Customer Care Works
Brick Cleaning | Brick Tinting | Cladding Cleaning | Roof Cleaning | Driveway Cleaning | Graffiti Removal
What We Do
Customer Care Works for Housebuilders
Customer care works address brickwork and exterior issues flagged by homeowners after plot handover, resolved quickly and to the same standard as the original build. We work directly with site managers and customer care teams to close out issues fast. Our team responds promptly to keep handover schedules and customer satisfaction on track.
Post-handover snagging on brickwork, cladding or exterior finishes reflects on the housebuilder long after the sale completes, so issues need resolving quickly and to the standard the customer was promised. Our customer care works cover brickwork cleaning, brick tinting, cladding touch-ups and other exterior snagging items flagged during the customer care period. This work sits alongside our brickwork cleaning and brick tinting service and is often carried out plot by plot as issues are raised.
Our own team responds quickly to customer care requests, working around occupied properties and completed landscaping. We match the finish to the rest of the development so the repair or clean does not stand out. Call us on 07837 524729 to discuss a customer care programme or a single plot issue.
Why choose National Brickwork Cleaning Ltd for customer care works
Trusted customer care works for housebuilders and developers
A quick, well matched fix to a customer care issue protects the housebuilder’s reputation with the homeowner. Our team responds fast and works to the same standard as the original build. Call us on 07837 524729 to discuss your customer care needs.
Five-Star Reviews
Housebuilders rate us highly because customer care issues are resolved quickly and match the original finish, with no comeback from the homeowner.
Reliable Timelines
We respond fast to customer care requests and work to the timescale your customer care team needs to keep homeowners satisfied.
Clear Communication
We keep your customer care team updated from first report to sign off, so nothing falls through the gaps.
1 Point of Contact
One person manages your customer care works from first call to completion, so your team always knows who to speak to.
Customer Care Works: Local Knowledge
Brierley Hill and the wider Dudley area have a steady flow of new-build developments moving through handover and into the customer care period, where brickwork and exterior snagging items are commonly flagged by new homeowners.
We work with housebuilders and developers across Brierley Hill and the wider area to close out customer care issues quickly, matching each fix to the standard of the original build.
Work We're proud of
Project Gallery
Recent customer care works across new-build developments
Common questions
Questions about customer care works
Answers to the questions we are asked most.
How much do customer care works cost?
Price depends on the number of plots and the nature of the issue. We confirm the scope after a quick look and give you a clear fixed price before any work starts.
Do you charge a call-out fee for customer care works?
No, there is no call-out fee. We assess the issue and give you a free quote.
Can you match the repair to the rest of the development?
Yes, we match the finish, colour and method to the surrounding brickwork or cladding so the fix does not stand out from the rest of the plot or development.
How quickly can you respond to a customer care request?
We aim to respond fast, often within a few days of the request, and can prioritise urgent issues flagged close to a homeowner move-in or inspection.
Do you work directly with site managers and customer care teams?
Yes, we work directly with your site management and customer care teams, and can take instructions plot by plot or as part of a wider programme.
Which areas do you cover for customer care works?
We are based in Brierley Hill and cover the town and the surrounding area, including Dudley, Birmingham, Stourbridge, Halesowen, Kingswinford, Wordsley, Cradley Heath, Kinver and Amblecote. Call us to check we cover your development.